Returns & Refunds

30‑Day Money Back Guarantee

For orders purchased directly from our official website, unused and undamaged products are eligible for full‑refund returns within 30 days of delivery. You may return unwanted merchandise for a refund and place a brand‑new order for your desired items. Refunds are normally processed within 1‑5 business days after we receive and inspect returned goods.

Important Return Notes

  • This return policy applies exclusively to end‑consumer orders placed on our official website.
  • After checkout, a model‑confirmation email will be sent to you. If we receive no reply within 48 hours, we will treat your selected device‑model information as correct. If you ordered the wrong model by yourself and the delivered item matches your submitted selection, we reserve the right to deduct original shipping fees from your refund amount.
  • Custom‑made / customized items cannot be returned or exchanged unless defects are caused by our production‑side errors.
  • Return shipping labels are not provided for international orders. Customers bear international return‑shipping expenses.
  • Returns must include the complete product set: all original accessories and original retail packaging. Missing accessories or original packaging may result in partial or full deduction against your product refund.
  • For non‑quality‑related return or warranty claims, return‑shipping costs shall be borne by the buyer.
  • 30‑day money‑back guarantee requests expire 30 calendar days after you open a return‑support ticket. Non‑quality‑related refund applications cannot be approved once this window expires.

Returns for Third‑Party Platform Purchases

  • Items bought via Amazon or other authorized resellers shall follow the return rules of that respective sales channel. You may still reach our customer‑support team for guidance before submitting a return.
  • Orders from our official website must be returned to our designated fulfillment warehouse at the customer’s shipping expense. Amazon‑provided free‑return benefits do not apply to website‑direct orders.

Bulk Orders & Promotional Gifts

  • Bulk orders (10 units or more per product) are non‑returnable.
  • Promotional free gifts are final‑sale items: they cannot be returned, exchanged, or covered under warranty service.

How To Return An Item

  1. Contact our customer‑support team via Contact Us to initiate your return application. Please clearly state your return reason and attach your order‑number screenshot / invoice.
  2. Our support staff will send you the authorized return warehouse address within 24 working hours.
  3. After you ship the parcel, please notify us and provide:
    • Courier / carrier name
    • Complete tracking number

When Will You Receive Your Refund?

Refunds will be triggered after returned goods arrive and pass inspection at our warehouse. Funds will be credited back to your original payment channel. Internal processing generally takes 1‑5 working days; your bank or payment provider may require extra time to make funds visible in your account.

Note: Only one discount code may apply for each single order; multiple coupon codes cannot be stacked or combined.