Returns & Refunds

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days since the date of delivery. Once the returned item arrives back in Seymac’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims,buyer is responsible for shipping costs
  • For non-quality related warranty claims, Seymac refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements


Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Seymac’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please note- All Amazon orders to be returned must be processed through Amazon.com.

 

Late Fee

Returns beyond 30 days of the delivery date will be subject to a Late Fee of the returned value.

Re-stocking Fee

Returns of 20+ items will be subject to a 15% re-stocking Fee of the returned value. 

How do I return an item?

  1. Please reach out to Seymac customer support (customerservice@seymac.com or contact us here) to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
  2. Seymacsupport will share the corresponding return address with you within 24 working hours.
  3. For the refund to be processed in a timely manner, please be sure to send a return notification to Seymac with the following information:
  • Name of the courier
  • Tracking number

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.