By email at customerservice@seymac.com.We solve the problems during business hours M - S.

First, follow the product internal packaging instructionsinstallation。Or watch the video on youtube: https://www.youtube.com/@seymac/videos. Still having trouble? Contact us during business hours M - F by email.

First of all, when putting away the stand, press the reset button on the inside of the stand to restore it correctly.
Reasons that can easily lead to stent fracture:
1. Tapping the bracket hard causes the buckle to break
2. When putting the product on the bed, I did not pay attention and lay on it directly
3. Causes of force majeure

No, once the order has been processed & shipping out, you cannot cancel your order

For details about our Reseller/Wholesaler Program, email customerservice@seymac.com. SEYMAC is also available to our members.

We do not have local stores. SEYMACE.com is an online store. SEYMACE manufactures and sells its own brand of products to major marketplace channels like Amazon.com, MercadoLibre.com, Walmart.com, and more.

To acquire our coupon code, feel free to subscribe to our newsletter, in which you will receive regular coupon & discount promotion information regard to our products & services

To redeem our coupon, feel free to apply in the checkout page

Unfortunately, our coupon system only allows one coupon at a time

We offer free standard shipping in The United States, Germany, Britain, France, Japan, Poland, Spain, United Arab Emirates, Saudi Arabia.

We charge a small amount of freight in other countries. For details, please refer to the freight interface after placing an order, or communicate with our Customer Service Support Team staff for consultation

For international shipments, it will take 5-20 business days to arrive

If you are very anxious about the order, you can contact us before and after placing the order, and we can arrange an expedited delivery for you under the condition that you will be charged part of the expedited fee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order

We'll pay the return shipping costs if the return is a result of our error (incorrect or defective item)

Use this text to answer questions in as much detail as possible for your customers.

The warranty period will be 6 months